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Accessibility Statement

Last Updated: October 2026

Twin Oaks Refrigeration is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying relevant accessibility standards across our website (twinoakshvac.com).

 

Our Commitment & Conformance Standard
We strive to conform our digital content to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines outline industry best practices for making web content accessible to individuals with visual, auditory, cognitive, and motor impairments, as well as users navigating via screen readers, keyboard navigation, or assistive devices.

 

Key Accessibility Measures We Implement
To maintain an accessible website, we implement the following design and technical practices:

Clear Text Hierarchy: Semantic header tags (<h1>, <h2>, <h3>) to ensure screen readers can navigate page content logically.

Readable Contrast: Strong color contrast between background elements and text to aid visitors with low vision or color blindness.

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Descriptive Alternative Text: Image descriptions (alt tags) for meaningful photos and service illustrations.

Keyboard Navigability: Clear focus states and tab order allowing navigation across menus, forms, and buttons without a mouse.

Click-to-Call Accessibility: Direct dial links (tel:) allowing mobile visitors and users utilizing voice commands to contact our office with a single tap.

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Ongoing Efforts & Limitations
While we actively work to keep all pages and content compliant, digital accessibility is an ongoing effort. From time to time, third-party embedded integrations (such as external map viewers, payment gateways, or review widgets) may pose temporary accessibility challenges outside of our direct code environment. We regularly review our site to identify and resolve potential barriers.

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Feedback & Accessibility Assistance
If you experience difficulty accessing any part of this website, or if you need assistance scheduling service, requesting an equipment estimate, or paying a bill, please reach out to our team directly. We are happy to assist you over the phone or via email:

  • Company: Twin Oaks Refrigeration

  • Phone: (740) 667-6784

  • Toll-Free: (800) 927-6781

  • Email: info@twinoakshvac.com

  • Mailing Address: 22250 Twin Oaks Drive, Coolville, OH 45723

  • Office Hours: Monday – Friday: 8:00 AM – 4:30 PM

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We welcome your feedback and will work to address any reported accessibility concerns promptly.

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