Privacy Policy

Last Updated: October 2026

Twin Oaks Refrigeration ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website (twinoakshvac.com), submit an online service request, or pay an invoice through our online billing portal.

1. Information We Collect
We collect information you provide directly to us through website forms and online payments, including:

Contact Information: Full name, phone number, physical address, and email address when you request service, ask for a free estimate, or submit feedback.

Service Details: Information regarding your heating, cooling, commercial refrigeration, or standby generator equipment and service history.

Billing & Payment Details: When paying an invoice online, we collect your name, email, billing address, invoice number, and payment amount. Payment card transactions (credit/debit cards) are encrypted and processed directly by our secure third-party payment gateway (Wix Payments). Twin Oaks Refrigeration does not collect, process, or store complete credit card numbers or security codes on our servers.

Website Usage Data: Basic technical data, including IP address, browser type, and pages visited, collected automatically via standard website cookies to monitor site functionality and performance.

2. How We Use Your Information
We use the personal information collected to:

Schedule preventative maintenance, seasonal tune-ups, and repair appointments.

Dispatch service technicians to your residential or commercial property.

Process invoice payments, deposits, and send digital transaction receipts.

Respond to inquiries, estimate requests, and customer support questions.

Maintain equipment records and warranty documentation.

Improve website functionality, speed, and user experience.

3. We Do Not Sell Your Information
Twin Oaks Refrigeration does not sell, rent, trade, or lease your personal information or mobile phone number to third parties for marketing purposes.

4. Information Sharing & Service Providers
We only share information with trusted third-party service providers necessary to operate our business and deliver services to you, such as:

Secure cloud website hosting and payment processors (Wix / Wix Payments).

Operational communication tools used strictly for service dispatch and billing receipts.

Legal authorities, only when required by applicable state or federal law.

5. Data Security
We implement industry-standard administrative and technical safeguards—including 256-bit Secure Socket Layer (SSL) encryption—to protect your personal information during transmission. While no Internet transmission is 100% secure, we take all reasonable steps to safeguard your data.

6. Children's Privacy
Our website and services are directed to adults and property owners. We do not knowingly collect personal information from individuals under the age of 18.

7. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact our office:

Twin Oaks Refrigeration
Address: 22250 Twin Oaks Drive, Coolville, OH 45723
Office Phone: (740) 667-6784
Toll-Free: (800) 927-6781
Email: info@twinoakshvac.com